Moving off Telkom
Keep your number. Leave the copper line.
Telkom is retiring its copper network. You can move your office number to an internet-based phone system on your own schedule, before the line is switched off.
What changes
What it means for your office
Your number stays
Your existing number moves with you, so clients keep calling the number they know.
Calls run over internet
Phones connect over a fibre or LTE line, not the copper line.
No switchboard to maintain
The phone system runs online. There is no box in your office to service or replace.
Line rental falls away
You pay per extension and per call, not for a copper line.
Fax and alarm lines need a plan
Tell us about anything else on the copper line, such as a fax, alarm or card machine, so it is not cut off by accident.
You choose the date
Move when it suits your office, not when the line stops working.
How the move works
Four steps
Send us your bill
We check what you have and what you pay, and send a written quote.
Sign and set up
A local IT partner installs your phones and the app while your Telkom line stays on.
We move the number
You sign a number-move form and we handle the request with your current provider.
Go live
On the move date your number rings on the new system. Then you cancel the old line.
Questions
What people ask
Will I miss calls during the move?
Your old line keeps working until the number has moved, so calls keep coming in.
Do I cancel Telkom first?
No. Keep the line active until the number has moved. If you cancel first, the number can be lost.
What if I have no fibre yet?
We can supply fibre where it is available at your building, or LTE where it is not.
Can I keep my desk phones?
Old analogue phones need replacing or an adapter. Standard IP phones can often be reused. Send us the make and model.
Find out what the move would cost
Send us your Telkom bill. Within one business day you get a written quote, with every cost on it.