Legal
Privacy policy
How we collect, use and protect personal information, in line with the Protection of Personal Information Act (POPIA).
1. Who is responsible
Jax Tech, the trading name of Jax Technologies, is the responsible party.
Information officer: Rudi, sales@jaxtech.co.za.
2. What we collect
- Contact details: name, cellphone number, email address, business name and area
- Business and identity details on the credit application
- Phone bills you send us for a bill check
- Bank details for your debit order
- Call records: the numbers called, and the date, time and length of calls. We do not record call content unless you ask for call recording.
- Messages you send us, and basic website usage statistics
3. Why we use it
- To prepare your quote and bill check
- To do a credit check, with your consent
- To set up, run and support your service
- To bill you and collect payment
- To prevent fraud and misuse
- To meet our legal duties
4. Who we share it with
We share only what is needed, with:
- The network operator that carries your calls
- The IT partner who installs and supports your service
- A registered credit bureau, for the credit check
- Our debit order and invoicing providers
- Regulators or courts, where the law requires it
We do not sell personal information. Some providers may store information outside South Africa; where they do, we require them to protect it to the standard POPIA requires.
5. Bills you send us
A bill you send for a bill check is used only to prepare your quote. If you do not become a client we delete it within 90 days.
6. How long we keep it
Client and billing records are kept for as long as you are a client and for five years afterwards, as tax and company law require. Enquiries that do not become clients are deleted within 12 months.
7. Security
We limit access to people who need it, use password-protected systems and require the same of our providers. If your information is compromised we will tell you and the Information Regulator as the law requires.
8. Marketing
We send marketing only to clients about similar services, or to people who asked for it. Every message has an opt-out.
9. Your rights
You may ask what information we hold about you, ask us to correct or delete it, object to how we use it, and withdraw consent. Email sales@jaxtech.co.za.
You may also complain to the Information Regulator: inforegulator.org.za.
10. Changes
We will publish updates to this policy here with the date. This version: 14 November 2026.